Marcelo Vaisman, Vice President of Sales for CALA at PBN Global, highlighted in an interview with Prensario the work carried out in the region over the past 5+ years: “As our name suggests, PBN has a global presence, with customers and operations across five continents, mainly in the Americas, Europe, Asia, Australia, and recently, Africa. In CALA, we’ve been active since 2019, operating in countries like Argentina, Mexico, Brazil, Colombia, Paraguay, and Uruguay.”
‘At the heart of our innovation strategy is deviceCare, our TR-069-based Auto Configuration Server (ACS), designed to empower operators and ISPs with full lifecycle management of customer-premises equipment (CPE). deviceCare goes beyond just WiFi monitoring—it supports a broad range of TR-069-capable devices, including Set-Top Boxes, ONTs, gateways, and more, making it a versatile solution for today’s converged home networks’.
Whether you’re managing a fleet of WiFi routers or deploying value-added video services through Set-Top Boxes, deviceCare provides a unified platform to:
– Automatically provision and configure devices
– Monitor signal interference and user experience in real-time
– Push remote firmware upgrades and apply policy-based changes
– Analyze device performance trends and proactively resolve issues
– Reduce truck rolls and improve customer satisfaction through remote diagnostics
This makes deviceCare an ideal choice for operators of all sizes, from large Tier-1 ISPs to regional providers looking to modernize their customer service operations and reduce operating costs.
Complementary Solutions in the PBN Ecosystem
In addition to deviceCare, PBN also provides a comprehensive ecosystem for network operations:
– netOne – End-to-end FTTH operations platform:
Offers real-time OLT/ONT monitoring, gateway provisioning, and optional multi-user access.
– powerSense – Real-time power supply monitoring:
Integrates hardware and software to enhance site performance auditing and fault detection.
– netCommand – PON Provisioning
– netWatch – PON and DOCSIS Monitoring
– netVista – Centralized NOC Dashboard
Together with deviceCare, these tools form a robust management suite that simplifies operations, improves efficiency, and integrates easily with third-party systems such as GIS, service order platforms, and reporting tools.
Real-World Impact: Success Stories
– deviceCare Deployment with Tier-1 Operator: Enabled remote management for ACS supported devices—routers, Set-Top Boxes, and ONTs—reducing field service calls and improving first-time resolution by over 30%.
– Customized Power Monitoring Solution (powerSense): Delivered for a leading regional operator, enabling potential savings of up to USD $2 million annually in OPEX through automation and better visibility.
As the CALA region continues its migration from HFC DOCSIS to FTTx PON, solutions like deviceCare are critical for ensuring a smooth, cost-effective transition. PBN remains committed to expanding its presence, scaling its team, and delivering tailored solutions that meet the unique operational and customer service challenges of each market.
