GatesAir brings its AirWatch365 remote monitoring service overseas for the first time at IBC 2025, with visual presentations of the NOC-based monitoring environment visible to GatesAir’s technicians. Available through the company’s broader GatesAir Care program, the service provides TV and radio broadcasters with a dedicated team of GatesAir RF experts to monitor transmitter performance, analyze RF conditions, and proactively respond to issues that affect quality of experience and uptime. GatesAir exhibits at Stand 8.B75.
GatesAir introduced AirWatch365 at NAB Show 2025 in April as a secure value-added GatesAir Care service that gave broadcasters a reliable option to outsource support and maintenance as the industry’s base of RF engineering resources shrink.
Now for IBC, GatesAir has enabled remote connectivity to DAB/DAB+ transmitters, signaling AirWatch365’s availability to customers in Europe and the United Kingdom as of IBC, with plans to expand to other international regions next year. GatesAir’s in-house personnel will frequently collaborate with in-country channel partners as the service expands beyond North America.
“We have started the process of introducing the AirWatch365 experience to our more than 85 global channel partners, which will provide first-level support for notifications, on-demand health checks and annual preventative maintenance services,” said Raymond Miklius, Vice President of Technology, GatesAir. “These valued in-country representatives of GatesAir already provide local post-sales service and technical support, and will have access to our expanded GatesAir Care services and our entire AI-enabled Knowledge Base through further integration with our global company resources.”
AirWatch365 monitoring infrastructure takes advantage of each transmitter’s control system via its secure application gateway to provide 24/7 alarming, accelerate root-cause diagnoses, and immediately execute remediation tasks (parameter adjustments, parts deployment, software upgrades, etc.). Continuous monitoring also empowers the infrastructure’s AI to provide predictive analysis and detect potential future RF problems thanks to the storage of data in GatesAir’s Knowledge Base.
Engineers will also keep a watchful eye over performance trends that suggest the potential for issues, and transition into troubleshooting mode to proactively solve problems as necessary. AirWatch365 can also connect to and monitor other equipment in the RF plant with the appropriate network interfaces and security parameters.
Available as a standalone monitoring solution, AirWatch365 can be added to three GatesAir Care service level agreements (SLAs). All three tiers come with flexible contract structures and service options, including on-site preventative maintenance plans, installation, commissioning and live, onsite technical support for major broadcast events.
GatesAir has developed a Best Practices Guide for new AirWatch365 customers that details the network and security essentials required to connect the service – a simple process that can be added through support from channel partners or GatesAir’s customer service team.
For more information on AirWatch365, please visit www.gatesair.com/services/gatesair-care
