As service providers embrace fiber infrastructures for the next generation of broadband, they should never forget this: No technology is foolproof, so rollouts of optical networks need the same attention to service assurance as their legacy DOCSIS counterparts.

OpenVault developed Vantage Fiber for exactly that reason: to bring its technological leadership in AI-powered proactive network maintenance to operators using optical networks. Targeted specifically to transform fiber network management, Vantage Fiber harnesses automation to enable Fiber providers to detect and resolve network issues before they impact subscribers – ultimately leading to better service quality, operational efficiency and customer satisfaction.

Like all other elements of OpenVault’s award-winning Vantage suite, Vantage Fiber streamlines manual processes and multiple data silos into a single pane of glass. The solution includes continuous, automated monitoring, advanced diagnostics and a unified, real-time view of network health that amplifies the effectiveness of installation, maintenance and customer care teams and improves metrics on which operational and leadership teams are evaluated. 

Using Vantage Fiber, teams can expedite:

– Detection of optical degradation, rogue ONTs, and correlation groups via automated sweeps;

– Diagnosis of issues with near instantaneous views of unified health scores and alarm histories across OLTs, PON posts and ONTs; and

– Dispatch of teams rapidly and accurately thanks to geo-located impairments and smart work order creation.

“Our OpenVault Broadband Insights reports have shown that availability of fiber is dramatically increasing broadband consumption, especially in the AI era,” said Mark Trudeau, CEO and Founder of OpenVault. “Vantage Fiber leverages OpenVault’s proven expertise in proactive network maintenance to enable providers of Fiber and hybrid Fiber/DOCSIS networks to meet heightened consumer needs and expectations.” 

Unlike piecemeal tools, Vantage Fiber is a complete solution that consolidates into a single platform the key capabilities teams require to optimize network performance, including: dashboards and key performance indicators (KPIs); geolocation and mapping; PNM and diagnostics; and alarms and automation. 

The solution reduces costs and improves success for every layer of the provider’s organizational structure by:

– Replacing costly and slow physical sweeps with continuous virtual monitoring for earliest-possible detection and prioritization of faults.

– Validating install quality with birth certificates and mobile app access to reduce callbacks and improve first-pass fix rates.

– Providing customer care with AI-powered root cause analysis and unified views to speed issue resolution and reduce escalations.

– Delivering comprehensive KPIs and network health scores to guide data-driven decisions and make the most of operational expenditures.

OpenVault announced earlier this year significant success in the field for Vantage PNM, Vantage Fiber’s DOCSIS network sibling. Notable achievements included: reduction of critical modem alerts by 15%; an increase of first-time fix rates to more than 70%; early detection of upstream degradation and prediction of a 35% likelihood of imminent service impact; and 22% faster onsite resolution and 50% fewer repeat visits, resulting in dramatic reductions in truck rolls.

To learn more about Vantage Fiber or to schedule a demonstration providers can visit the OpenVault booth H1423 at SCTE Tech Expo Sept. 29-Oct. 1 in Atlanta